Privacy Policy
Last Updated: June, 2026
Your Privacy Matters
At Addison Here, protecting your privacy is important to us.
We collect only the information needed to provide our services, connect you with the right tutor, and deliver a safe, reliable experience. We never sell your personal information and manage it in accordance with applicable Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA) where applicable.
Information We Collect
Depending on how you use Addison Here, we may collect:
- Contact information, including your name, email address, phone number, and home address (for in-home appointments).
- Information about the services you request, including your device, technology needs, appointment preferences, and whether you'd like virtual or in-home support.
- Payment information, which is securely processed by Stripe. Addison Here does not store your complete credit card or banking information.
- Information from tutor applicants, such as resumes, references, employment history, certifications, and background screening information where applicable.
If you're booking a service on behalf of a parent, family member, or loved one, you confirm that you have permission to provide the information needed for us to deliver our services.
How We Use Your Information
We use your information to:
- Match you with a suitable tech tutor.
- Schedule and manage appointments.
- Process payments.
- Respond to questions and provide customer support.
- Improve our services and website.
- Send appointment confirmations, reminders, and important service updates.
- Maintain the safety, quality, and reliability of our platform.
How We Share Your Information
We do not sell, rent, or trade your personal information.
We may share information only when necessary to:
- Connect you with your assigned Addison Here tutor.
- Process payments and operate our services through trusted third-party providers.
- Comply with legal obligations.
All Addison Here tutors and service providers are expected to respect your privacy and protect your personal information.
Protecting Your Information
We use reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, misuse, disclosure, or loss.
While no system can guarantee complete security, we continually work to maintain appropriate safeguards to protect your information.
Cookies & Third-Party Services
Like most websites, Addison Here uses cookies and similar technologies to improve your browsing experience.
We may also use trusted services, such as Google Analytics, to understand how visitors use our website, improve performance, and enhance your experience.
Our website may also contain links to third-party websites or services, including Stripe for payment processing. These providers have their own privacy policies, and we encourage you to review them.
You can disable cookies through your browser settings at any time, although some website features may not function as intended.
Your Privacy Rights
You have the right to:
- Request access to your personal information.
- Request corrections to inaccurate or incomplete information.
- Withdraw consent where appropriate.
- Request deletion of your personal information, subject to applicable legal requirements.
We retain personal information only for as long as necessary to provide our services, comply with legal obligations, and maintain business records. When it is no longer required—or when legally permitted—we will securely delete or anonymize your information.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page along with the revised Last Updated date.
Contact Us
If you have any questions about this Privacy Policy or how your personal information is handled, we'd be happy to help.
Addison Here
Thank you for trusting Addison Here. We're committed to creating a safe, respectful, and trustworthy experience for every senior, family, and tutor we serve.