For Seniors & Learners

How much are sessions?

Sessions are $40 per hour for one-on-one support.

There are no contracts or long-term commitments. Book a session when you need help, whether it's solving one specific issue or getting ongoing support as you become more comfortable with technology.

 I'm not very good with technology. Can you still help me?

Absolutely.

In fact, many of the people we work with feel exactly the same way.

Our tutors are patient, friendly, and experienced in helping beginners. We move at a pace that feels comfortable for you, and there are never any silly questions.

 What kinds of things can you help me with?

Lots of things!

We commonly help with:

  • Smartphones and tablets
  • Computers and laptops
  • Email
  • Video calls (Zoom, FaceTime, Skype)
  • Photos and photo sharing
  • Social media
  • Online shopping
  • Online banking basics
  • Passwords and account setup
  • Internet and Wi-Fi questions
  • Online safety and scam awareness
  • Smart TVs and streaming services
  • New device setup

And much more.

If you're not sure whether we can help, just ask!

 Do you offer in-person support?

Yes.

Depending on your location and tutor availability, we offer support in community locations and, in some cases, in your home.

We also offer phone and virtual support if that's more convenient for you.

 Can my spouse, family member, or caregiver join the session?

Of course.

Some people like having a family member nearby, while others prefer one-on-one support. Whatever makes you feel most comfortable.

 Will you help me stay safe online?

Absolutely.

We can help you recognize scams, avoid suspicious emails, create stronger passwords, protect your personal information, and feel more confident online.

 Can you help me set up a new phone, tablet, or computer?

Yes!

Whether it's taking a new device out of the box or figuring out all the settings, we're happy to help you get everything set up and working properly.

 How long are sessions?

Most sessions are about an hour, but every situation is different.

Some questions can be answered quickly, while other learning goals may take a little more time.

 How often should I book sessions?

That's entirely up to you. Some people only need help once. Others enjoy ongoing support as they continue learning new things and building confidence with technology.

 Do I have to sign a contract?

No.

There are no long-term commitments. Book support whenever you need it.

 How do I get started?

Simply reach out and tell us what you'd like help with.

We'll learn a little about your needs and match you with a tutor who is a good fit.

That's it.

For Adult Children & Families

Can I book sessions for my parent?

Absolutely. Many of the people who contact us are helping a parent, grandparent, or loved one navigate technology. We're happy to coordinate scheduling with you, your parent, or both.

 What if my parent is a complete beginner?

That's perfectly okay. Many of our clients are starting from the basics. Our tutors are experienced in helping seniors learn at their own pace and build confidence over time.

 Can you come to their home?

Yes.

Depending on location and tutor availability, we offer in-home support, as well as sessions at community locations, over the phone, or virtually.

 Do I need to be present during the session?

Not unless you'd like to be.

Some families participate in sessions, while others prefer to let the tutor work directly with their loved one.

We'll do whatever feels most comfortable.

 How are tutors selected?

We carefully match seniors with tutors based on their needs, location, availability, technology goals, and any language or accessibility preferences.

 Are your tutors screened?

Yes.

All tutors complete an application and interview process and undergo a police background check before being matched with clients.

 Will the tutor be patient?

Absolutely.

Patience, kindness, and clear communication are some of the most important qualities we look for in every tutor.

Technology can be frustrating enough. Getting help shouldn't be.

 Can sessions be ongoing?

Yes.

Some seniors book a single session, while others choose regular support to continue learning, stay up to date with technology, and have a trusted person they can turn to when questions come up.

 What if my parent asks the same question multiple times?

That's completely normal.

Learning technology often takes repetition, and our tutors understand that patience is part of the process.

We're here to support learning, not rush it.

 Can you help my parent stay connected with family?

Absolutely.

Many seniors want to learn how to video call grandchildren, share photos, send messages, use social media, or simply stay connected with the people they care about.

We're happy to help.

 What if my parent has hearing, vision, or mobility challenges?

Please let us know during the intake process.

We'll do our best to match your parent with a tutor who can accommodate their needs and learning style.

 How quickly can we get started?

After a brief intake conversation, we'll work to find the right tutor and arrange a session.

In many cases, we can begin the process within a few business days.